Technical Support Associate

Reference number: 3810

Location: Sofia, Bulgaria

Salary: €1022 net per month

Languages: German

Closing date: 31 Aug 2017

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Be part of it

This client is a global outsourcing partner operating in upwards of 30 countries! This is an amazing opportunity with an international organisation that will help you develop your professional skills and progress in your career by providing you with world class technical training. You will be working with a diverse team of individuals and will benefit from numerous perks and initiatives.

Your challenge 

Your role will be to ensure that all customers are satisfied with the effectiveness and efficiency of the support they receive. You will be responsible for providing incident resolution for customers; this will require a caring, understanding and technically skilled individual. In return you will receive excellent training, experience with a multinational company and a highly enviable working environment. Some of your daily tasks will include:

•    Providing support to customers who are experiencing technical issues with their service via telelphone and email
•    Maintain a high level of technical knowledge in the specified area and become knowledgeable in new programs as required
•    Use troubleshooting techniques where required to solve customer problems effectively
•    Log all client complains/issues/queries into the company’s CRM and record any actions taken to address them
•    Work well as part of a team in order to meet goals and achieve set targets

Your resume

•    Fluent in German
•    Previous technical support experience
•    Excellent communication skills and highly customer orientated 
•    Ability to describe technical information to a non-technical audience 
•    Very fast learner with the ability to keep up with the ever changing technology industry 
•    Highly computer literate with good knowledge of the internet
•    Ability to work well as part of a team and in pressurised environments

Up for the adventure?


Then we want to hear from you today, so get in touch!

 

Benefits

• Achievement bonuses available • Constant training on the newest technologies • Personal certification plan • Gain experience with one of the world’s biggest tech companies • Team building activities

 

Relocation Reimbursement

• First 10 nights hotel accommodation provided upon arrival • Accommodation support agent will help you with finding suitable accommodation • Both the client and Delegate team and on hand with continual relocation support