Be part of it
This opportunity is representing one of the biggest globally recognised smartphone and computer brands in the world who are currently seeking a French speaker to help them support their French speaking customers effectively. The company is renowned for their excellent services and is a great organisation to get a “foot in the door” with! They highly value their employees and this is reflected in the generous employee perks that they offer and the attractive working environments that they provide.
Your role within this organisation will be to protect the company and its customers from fraudulent activities. This will require an attentive individual as this job comes with a lot of responsibility. Your daily tasks will include contacting customers and banks to validate information provided. You have to be stress resistant since you will have to make fast decisions. Other tasks will include:Communicating with customers via telephone and chat Internet Research Working as part of a team to meet targets and deadlines Thinking on your feet and outside the box with regards to problem solving. Improving the overall customer experience Working hours: 40 hours per week / 5 days a week on rotational shift pattern (Mo - Sun 08:00 to 22:00)
•Fluency in both written and spoken French
•Proven experience in a customer service environment
•Highly IT literate with proficiency and the Internet
•Flexibility in regards to working hours
•Attentive to detail
•Ability to multi-task and be highly organized
•Excellent communication and people skills both written and verbal.
Up for the Adventure?
If you fit the job description and are up for the challenge, we would love to hear from you today, so get in touch!
Benefits• Generous basic salary • Performance related pay • 4-5 weeks paid training • Annual rewards and recognition ceremony • Stakeholder pension scheme • Companywide networking and social events • Employee discount scheme