Customer Support Agent

Reference number: 3874

Location: Lisbon, Portugal

Salary: €982.79 per month plus accommodation and bills

Languages: Dutch

Closing date: 27 Aug 2017

Share

Be Part of It

This client works with international brands to deliver excellent customer service and support. Based in the stunning and delightfully inexpensive city of Lisbon, Portugal they are currently looking for a Dutch speaker to provide customer support while representing one of the most well-known online retail brands. This is a superb organisation to be a part of as they promote growth, provide accommodation and offer a list of generous employee benefits!

Your Challenge

You will be the face of a major online fashion provider, who have millions of customers across Europe. You will provide customer support via phone, email and live chat. This will invovlve answering and dealing with any quieries or problems that customers experience and will require an understanding, patient individual with problem solving abilities. In return, you will benefit from some amazing employee perks, work in a highly diverse and fun environment and gain invaluable professional experience. Some of your key responsibilities will be:

•Handling all inbound telephone calls, emails and live chat

•Advise customers on products and the purchasing process

•Give post-sales support to customers

•Solving any issues efficiently and effectively

•Work in a team to meet set targets and deadlines

Your Resume

•Fluent in Dutch with a good knowledge of English

•Previous experience within a contact centre environment would be a bonus but not essential

•A keen interest in fashion

•IT Literate

•Ability to work on own imitative and prioritise workload

Up for the Adventure?

Then don’t hesitate to get in touch today, we can’t wait to hear from you!

 

Benefits

•Flexible contact options starting at 12 months •6-7 weeks paid training •Travel/tourism qualification obtained after training •No probation period so bonuses are available from the outset •Variety of bonuses available •Subsidised foundation language courses available (Portuguese and Spanish) •Numerous subsidised social activities •Access to companywide parties/networking opportunities •Annual return airline ticket •Subsidised accommodation •Opportunities for growth within the company

 

Relocation Reimbursement

A relocation package will be provided for any successful candidates coming from a different country. This would include: •Airport transfers •Reimbursement of initial flight to Lisbon •Access to support from both the company and the Delegate team