Technical Support Associate
Be part of it
This client is a global outsourcing partner operating in upwards of 30 countries! This is an amazing opportunity with an international organisation that will help you develop your professional skills and progress in your career by providing you with world class technical training. You will be working with a diverse team of individuals and will benefit from numerous perks and initiatives.
Your role will be to ensure that all customers are satisfied with the effectiveness and efficiency of the support they receive. You will be responsible for providing incident resolution for customers; this will require a caring, understanding and technically skilled individual. In return you will receive excellent training, experience with a multinational company and a highly enviable working environment. Some of your daily tasks will include:
• Providing support to customers who are experiencing technical issues with their service via telelphone and email
• Maintain a high level of technical knowledge in the specified area and become knowledgeable in new programs as required
• Use troubleshooting techniques where required to solve customer problems effectively
• Log all client complains/issues/queries into the company’s CRM and record any actions taken to address them
• Work well as part of a team in order to meet goals and achieve set targets
• Fluent in German
• Previous technical support experience
• Excellent communication skills and highly customer orientated
• Ability to describe technical information to a non-technical audience
• Very fast learner with the ability to keep up with the ever changing technology industry
• Highly computer literate with good knowledge of the internet
• Ability to work well as part of a team and in pressurised environments
Up for the adventure?
Then we want to hear from you today, so get in touch!
Benefits• Achievement bonuses available • Constant training on the newest technologies • Personal certification plan • Gain experience with one of the world’s biggest tech companies • Team building activities