Customer Service Agent

Reference number: 4530

Location: Lisbon , Portugal

Salary: approx €1000 plus accommodation and bills

Languages: Dutch

Closing date: 13 Nov 2017

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Be Part of It

Our client works with some of the most well-known global brands across nearly 50 countries, supporting more than 60 languages and still they offer every individual member of their team an individual experience....So, whether you are looking for a contract of 12 months or more, or wishing to work towards a permanent position the flexibility for re locators and local applicants is exceptional.

 

Your Challenge

Your role within this global company will be to provide Customer Support to the clients of this worldwide known brand. This will require someone with good listening skills and the ability to problems solve effectively. In turn, you will receive training from a world class international company, and gain international experience within the Customer Service industry.

Some of your daily tasks will include:

•  Communicating with customers in a professional manner via both telephone and e-mail

•  Providing solutions to issues that customers are facing with their products

•  Redirecting calls to the appropriate person where necessary

•  Educating customers on how to solve issues themselves when possible

•  Working cohesively as a part of a team in order to meet targets and deadlines

 

Your Resume

•  Fluent in Dutch and English

•  Good working knowledge of computers with an understanding of MS office applications

•  Previous in a BPO or Contact Centre environment would be a bonus

•  Experience with working in a team based environment – supporting the team and contributing

•  Excellent professional communication skills, both written and verbal

•  Excellent problem solving and troubleshooting skills

•  Ability to work independently and on own initiative

•  Highly organised with the ability to prioritise own workload

 

Up for the Adventure?

Then we want to hear from you today, so get in touch!

 

Benefits

No probation period so bonuses are available from the outset • Variety of bonuses available • Subsidised foundation language courses available (Portuguese and Spanish) • Numerous subsidised social activities • Access to companywide parties/networking opportunities • Annual return airline ticket • Subsidised accommodation • Opportunities for growth within the company

 

Relocation Reimbursement

A relocation package will be provided for any successful candidates coming from a different country. This would include: • Airport transfers • Reimbursement of initial flight to Lisbon • Access to support from both the company and the Delegate team