Technical Gaming Support Agent(ASAP)

Our client

Is a leading outsourcing company with an international client base from Telecoms to gaming and online service providers. They pride themselves on providing a professional yet fun working environment. With locations in Asia, Europe, Latin America and the US and supporting over 30 languages, they provide their employees with the opportunity to work beyond their normal daily tasks to assist in projects and the development of new skills.
The role

The role

Will be the Frontline Technical Support Agent supporting a major American developer, marketer, publisher and distributor of video games, acting as first point of contact for customers via telephone and email.

Candidates should have excellent problem solving, coordination and organisational skills to effectively interact with customers. Technical ability and gaming skills are required for this role as you will be required to play the products in order to support and instruct on them.

Fluent French and English language both written and verbal is essential along with having PC & Console gaming experience along with experience in Technical Support or self troubleshooting

Interview process

The interview process can be 100% remote to aid convenience to candidates. Tests and simulations are held online, skype and telephone interviewing are also used

Come with us on a journey..........Your future is looking great

 

Benefits

• £15,000 ( basic ) 40 hours per week Mon to Fri. 28 days holiday (including your birthday), Stakeholder Pension Scheme, Quarterly Performance Related bonus, Large range of employee discounts, Bi annual reward and recognition schemes, Buns and fruit on a Friday! Cycle to work scheme, Team events

 

Relocation Reimbursement

• Relocation reimbursement package of up to €250 (Euros) available to cover costs of travel to the UK, In addition the company will pay accommodation for first 4 nights in a local city based hotel,

• Apply with a Word CV